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Tele Mental Health Counseling

Updated: Apr 19, 2020

Good evening! We have a contingency plan for mental health counseling during this current situation with the pandemic. We plan on remaining open and running business as usual. However if you are unable to make your appointments in person, we have the tele-health option (video conferencing through the client portal). If you need to schedule a tele-health appointment, please call the main office Monday through Friday 8 AM to 6 PM, 502-618-2823. Below are helpful instructions. If you are assigned to Karen Manley-Richardson, are unable to make your appointments and in emergent need, Shelly (Michele) Werts will see you in the interum via tele-health; however if you are not in emergent need, we ask that you reschedule your appointment with Karen for a date that is more convenient for you. Please call our office with any questions or concerns. Please know we are taking every precaution at the center to provide a clean and safe space. Shelly will call you on your phone at the beginning of the appointment to ensure connectivity. In order for you to join a Telehealth session a unique URL must be provided to you by your therapist. If you do not have a link you must reach out to them to retrieve the link. You do NOT have to download anything to securely join the Telehealth sessions. You will be able to join from you phone, tablet, and computer. The Telehealth session windows are fully responsive and will adapt to the screen size of your device. Do you recommend specific internet browsers? If you’re using a Desktop or Laptop, we recommend: Google Chrome Mozilla Firefox Safari We recommend the below if you’re using a tablet or mobile phone: Android - Google Chrome iOS (iPhone or iPad) - Safari Via Client Portal If you click on the appointments section in your Client Portal you should see the option to start the session next to the appointment. How to join if link sent via Secure Message in your Client Portal Login to your client portal account Click on your inbox in the header Find secure message with link to the session you need to join Click on link You will be taken to the virtual waiting room where your browser may ask permission to use your camera and microphone. You must say yes. Enter in preferred name Then test your connectivity.


Shelly Werts, LCSW, RYT

Lotus Counseling and Wellness Center

8701 Old Bardstown Road Suite B

Louisville, KY 40291


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