How to do telehealth for counseling

Updated: Apr 19, 2020



What is Telehealth?

Telehealth is the use of video and audio technologies to support long-distance services between providers and their clients.


What is TheraNest?

TheraNest is a practice management application that I use to organize my appointments, notes, and billing. TheraNest is HIPAA compliant and secure.


What equipment do I need to join a session?

You’ll need the below to join a Telehealth (online therapy) session with your provider:

A computer, tablet, or phone (no applications or software to download). An external or integrated webcam. An external or integrated microphone. An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here. Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.

Check out our Telehealth infographic for best practices when setting up the optimal Telehealth space.


Do I need a specific internet browser?

If you’re using a Desktop or Laptop, we recommend:

Google Chrome Mozilla Firefox Safari

We recommend the below if you’re using a tablet or mobile phone:

Android - Google Chrome iOS 11 or newer (iPhone or iPad) - Safari

It’s as easy as clicking the unique link shared by your provider.