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How to do telehealth for counseling

Updated: Apr 19, 2020

What is Telehealth?

Telehealth is the use of video and audio technologies to support long-distance services between providers and their clients.

What is TheraNest?

TheraNest is a practice management application that I use to organize my appointments, notes, and billing. TheraNest is HIPAA compliant and secure.

What equipment do I need to join a session?

You’ll need the below to join a Telehealth (online therapy) session with your provider:

A computer, tablet, or phone (no applications or software to download). An external or integrated webcam. An external or integrated microphone. An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here. Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.

Check out our Telehealth infographic for best practices when setting up the optimal Telehealth space.

Do I need a specific internet browser?

If you’re using a Desktop or Laptop, we recommend:

We recommend the below if you’re using a tablet or mobile phone:

Android - Google Chrome iOS 11 or newer (iPhone or iPad) - Safari

It’s as easy as clicking the unique link shared by your provider.

There are no apps to download.

Join your session from a mobile phone, tablet, or computer. Just click, enter your name, and Join.

Will our sessions be recorded?

No. TheraNest does not allow for session video or audio to be recorded.

Client: How to Join Telehealth Session

In order for you to join a Telehealth session a unique URL must be provided to you by your therapist. If you do not have a link you must reach out to them to retrieve the link.

You do NOT have to download anything to securely join the Telehealth sessions. You will be able to join from you phone, tablet, and computer. The Telehealth session windows are fully responsive and will adapt to the screen size of your device.

Do you recommend specific internet browsers?

If you’re using a Desktop or Laptop, we recommend:

We recommend the below if you’re using a tablet or mobile phone:

Android - Google Chrome iOS (iPhone or iPad) - Safari

Via Client Portal If you click on the appointments section in your Client Portal you should see the option to start the session next to the appointment.

Please know the appointment will show in your Therapist's time zone if different from yours.

How to join if link sent via Secure Message in your Client Portal

Login to your client portal account Click on your inbox in the header Find secure message with link to the session you need to join Click on link You will be taken to the virtual waiting room where your browser may ask permission to use your camera and microphone. You must say yes. Enter in preferred name Then test your connectivity.

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